Thank you for choosing Florist Welling for your online flower delivery needs in Welling and the surrounding areas. These Terms and Conditions govern all use of the Florist Welling website and related online sales and services provided through our platform ("the Site"). Please read this document carefully before placing your order. By using our Site or placing an order, you agree to abide by the policies, rights, and obligations as outlined below.
These terms apply to all customers placing orders for flower delivery online who are residents of or ordering for delivery within Welling and its surrounding areas.
1.1 Product Selection
Customers may browse our range of fresh flowers, bouquets, and related products displayed on the Site. We endeavour to keep all product information, descriptions, and prices accurate and up to date. However, should an error occur, we reserve the right to correct it and will inform you before processing an order.
1.2 Placing Your Order
Once you have selected your items, follow the prompts on our Site to proceed to checkout. You must provide accurate delivery details, contact information, and payment details during this process. It is your responsibility to ensure that the information provided is correct and complete to ensure seamless delivery of your flowers.
1.3 Order Confirmation
Upon completing your order and successful payment, we will send you an order confirmation to your specified email address or on-screen (where applicable). This confirmation constitutes an acknowledgment of receipt of your order but does not constitute a legally binding acceptance of your order. We review all orders after they are placed.
1.4 Order Acceptance
Acceptance of your order and the formation of a contract of sale between you and Florist Welling will occur when we dispatch your products for delivery. We reserve the right, at our discretion, to decline your order prior to dispatch, in which case any payment received will be refunded promptly.
1.5 Substitutions
While we make every effort to supply products as described, flowers are subject to seasonal availability. In the event a particular flower or product is unavailable, we reserve the right to substitute it with a similar item in colour, style, and value, without prior notice. We aim to ensure your bouquet maintains its overall theme and quality.
2.1 Price
All prices are stated in GBP (£) and are inclusive of VAT where applicable. The total price displayed at the checkout is the price you pay for the selected items and chosen delivery method.
2.2 Payment Methods
Florist Welling accepts payment via major credit and debit cards, as well as other payment methods listed during checkout. All payments must be received in full before your order will be processed and dispatched.
2.3 Payment Security
Online payments are processed via secure third-party payment gateways utilising industry-standard encryption. We do not store or have access to your full payment card information at any time. Should you experience any issues with your payment or be concerned about fraudulent activity, please contact your card issuer immediately and inform us as soon as practicable.
3.1 Areas Covered
Florist Welling provides flower delivery services throughout Welling and nearby areas. Please ensure the delivery address entered at checkout is within our area of operation. If in doubt, you may refer to our delivery information page for guidance or reach out to our team for clarification.
3.2 Delivery Times
We offer a range of delivery options as listed on our Site, including standard next-day and same-day delivery (where available). While we strive to meet your preferred delivery date and timeslot, these cannot be guaranteed. Delays may occasionally occur due to unforeseen circumstances beyond our control, such as high demand, traffic conditions, or adverse weather.
3.3 Delivery Instructions
You may provide specific delivery instructions at checkout. Where possible, we will accommodate these instructions, but we are not obligated to do so and cannot guarantee special handling or exact timing.
3.4 Recipient Absent
If no one is available to accept delivery at the specified address, our delivery team will attempt to leave flowers with a neighbour or in a safe location and will leave a card to inform the recipient. Where this is not feasible, we may return the flowers to the Florist Welling premises, in which case a redelivery charge may apply.
4.1 Customer Cancellations
You may cancel your order provided we have not yet begun preparation of your flowers or arranged your delivery. To cancel, please contact our team as soon as possible after placing your order, quoting your order number and contact details. If cancellation is successful and within our policy, a full refund will be issued using your original payment method.
4.2 Right to Cancel (Consumer Contracts Regulations)
Under UK law, flowers and other perishable goods are exempt from the statutory right to cancel under the Consumer Contracts Regulations once preparation has begun or the goods have been dispatched. As flowers are time-sensitive perishables, we regret that cancellations or refunds are not possible once the flowers have left our premises or have been specially ordered and prepared.
4.3 Florist Welling Cancellations
In rare cases, we reserve the right to cancel your order, for example, if we are unable to fulfil the order due to stock unavailability, adverse weather, or operational issues. If we must cancel, you will be notified as soon as possible and receive a prompt full refund.
4.4 Refund Policy
If you are in any way dissatisfied with the flowers or service received, please contact us within 24 hours of delivery. We may request photographic evidence to investigate and determine eligibility for a refund, replacement, or other remedy. Each claim is assessed on a case-by-case basis according to our quality and satisfaction guarantee.
5.1 Non-Delivery
In the unlikely event that your flowers fail to arrive on the scheduled date, please inform us promptly, providing your order details. We will investigate and, if delivery is not completed due to our fault, we will either refund your payment in full or arrange for a replacement delivery at the earliest opportunity.
5.2 Returns
Returned items are limited to non-perishable goods such as vases or accessories where applicable. As flowers are perishable and custom-arranged, returns for a change of mind are generally not accepted unless otherwise required by law. Please contact us for instructions if you believe a return is warranted.
6.1 Service Commitment
Florist Welling is committed to supplying fresh, high-quality flowers and reliable delivery services. All reasonable efforts will be taken to ensure prompt and proper delivery as per these Terms and Conditions.
6.2 Limitation of Liability
To the fullest extent permitted by law, our maximum liability to you in connection with any order will be limited to the purchase price of your order. We are not liable for indirect or consequential loss, business losses, or any losses arising from events beyond our reasonable control, including but not limited to delivery delays, incorrect addresses, or non-availability of certain flowers.
6.3 Items Not Covered
We will not be responsible for: (a) Orders delivered to incorrect or incomplete addresses supplied by the customer; (b) Delayed or failed delivery due to circumstances outside our control; (c) Deterioration of flowers due to recipient’s failure to follow care instructions; or (d) Allergies, sensitivities, or other reactions to flowers/plant material.
6.4 Advice
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or for fraud or any other liability that cannot be excluded by law.
Any personal data you provide to us will be processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). This includes all information necessary for order processing, delivery logistics, and customer communication. Your data will never be sold to third parties for marketing purposes without your explicit consent.
All content available on the Florist Welling Site, including images, designs, product descriptions, and textual content, remain the property of Florist Welling or its respective licensors. You may not reproduce, distribute, or exploit any part of the Site or its content for commercial purposes without express written permission.
We reserve the right to change, amend, or update these Terms and Conditions from time to time to reflect evolving business practices, regulatory compliance, or customer feedback. Any changes will be effective upon posting to the Site. Your continued use of our services constitutes your agreement to any such amended terms.
All contracts and disputes relating to orders placed with Florist Welling are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
Should any provision of these Terms and Conditions be found invalid or unenforceable by a court, the remaining terms shall remain in full force and effect.
If you have any queries or require further clarification regarding any aspect of these Terms and Conditions or our online flower delivery service in Welling, please contact us using the details provided on our Site. We are committed to offering clarity and support to all customers within Welling and the local area.
These Terms and Conditions are effective from 1st June 2024 and apply equally to all customers ordering for flower delivery in Welling and surrounding regions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Welling, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Welling.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
